The Cosmos tour to Japan, our first, came as a pleasant surprise. A big shout out to our Tour Director Yuki. He was excellent - amiable, knowledgeable, always helpful and spoke good English - a big help in Japan where the locals have a poor grasp of the language. The hotels where we were put up by Cosmos were good and had decent sized rooms - an issue that is often a problem in Japan. The transportation and logistics were very good too.
We would be remiss if we did not mention here that we were overwhelmed by the helpfulness and kindness of the local populace. Although language was an issue, it never really impinged on our ability to move around freely. Visiting places of interest, using google maps and google translate was fairly easy. We were even brave enough on arrival at Narita airport, to use public transport to reach our hotel. On the odd occasion when google maps got it wrong, the locals were beyond helpful, using sign language and even escorting us to our destinations on occasion.